Questions and answers

I have subscribed but am still having trouble, who do I call?

Please call 1-308-632-9010 or 1-800-846-6102 for assistance, or after-hours please email circ@starherald.com.


What is a digital subscription? What do I get when I subscribe?

All website visitors will be able to view several website pages for free during any 30-day period starting with their first visit. In addition, some site features are always free. This is called metering. Anyone who views free pages only, or stays under the metering limits, will experience no change in access to our sites. Readers who run out of free views of metered pages will be asked to sign up for a modest paid subscription. In sum, the meter reacts to individual behavior. Any piece of metered content might be free to any user at any given time. Again, it's not a pay "wall" that totally locks down access to any of our sites, sections or subjects.


FOR DIGITAL SUBSCRIPTIONS
To reach customer support about a new or existing digital subscription, please call us at 1-844-466-1453 or email us.

What counts in my page views?

All content with the exception of video, photo galleries, AP, national, and international news. Advertisements, Classifieds, Big Whoppin Deals, and other ad related content will not count toward your page views.


If I have multiple computers at my residence or place of work, do I need to purchase multiple digital subscriptions?

No. You will be provided a single username and password to access StarHerald.com at your residence, at work, on the go, at a library, wherever. It is this ease of access that allows our customers to obtain news and information instantly, anywhere.


If I already subscribe to the print version of The Star Herald, do I receive a digital subscription?

Yes. Customers who already subscribe to the Star-Herald print edition will receive unlimited free online subscription. The functionality of starherald.com online tools enhance the experience of print articles by providing galleries, videos, and reader interactivity.

Why don't you offer a basic website for free? That's all I need anyway.

That's actually quite similar to what we're doing. You can view a certain number of any stories on the site for free every month, and some parts of the site are free all the time.

You'll be asked to pay only if it turns out that you're an especially heavy user of the site. We think it's fair to ask people who rely heavily on our information to support the effort by paying a modest subscription for online access if they are not already a full rate subscriber.


Can I still share articles via email, Facebook, Twitter etc?

Yes, please do. You are still able to post or send links to your family, friends, and co-workers just as you do now. When the recipient clicks on the link they will be directed to the article on our site as they are now. If the article is available to them or not will depend on their personal access level to the site.


I live out of state but have family in the panhandle area. Why should I have to pay?

If you're only checking our site once in a while, you probably won't be asked to pay, because we allow quite a few free visits to the site. But if you rely heavily on us, it seems fair to ask for a modest subscription fee, just as we do for local residents who pay for the website or the newspaper.


I only read obituaries. Why should I have to pay?

Please keep in mind, the folks who read the very same obituaries in the newspaper have always had to pay for the paper, whether they read each one or not. So now, it's similar online.

You can read the summaries here every day for free. If you're reading the full obituaries only once in a while, you probably won't be asked to pay, because we allow quite a few free visits to the site.

But if you read obituaries every day, it seems fair to ask for a modest subscription fee - just like our newspaper subscribers. And it's the same fee we ask from folks who look at only one other section of the website, such as entertainment listings, sports, or politics. You're not being singled out.


What is the cancellation and refund policy?

You may cancel your subscription at any time. When you cancel, your account will not be charged the following billing cycle. Each billing cycle is 30 days, starting with the day of purchase. Unlimited access to starherald.com will continue for the remainder of the current 30-day period. Afterwards, you will still be able to view several articles a month on starherald.com, just like any other visitor. For more billing information, please contact Customer Service by email at circ@starherald.com or by phone 308-632-9010

If you have questions please call (308) 632-9010 or (800) 846-6102 for assistance, or after-hours please email circ@starherald.com.

For problems related to an existing digital subscription, please call us at (800) 846-6102 or e-mail us at circ@starherald.com.

 

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